Privacy Policy

Last updated: October 2026

Load Level Pro, a brand of Canadian Load Divider Dollies Inc. ("we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with our services.

By using this website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

Information You Provide

Contact details such as name, email address and optional phone number
Your answers to our fitment questionnaire, including your truck, load and towing details
The build you choose in our unit builder
Details you give when you book a call with us
Shipping and billing details when you place an order
Anything else you share when you call, text or email us

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and device information
Pages viewed and interactions on the site
Referral source and usage data

This information helps us understand how visitors use our site and improve the experience.

How We Use Your Information

We use the information we collect to:

Send your Fitment Summary and a few follow-up emails about your fit check
Call or text you about your request, if you gave us your phone number
Respond to inquiries and provide fitment guidance
Evaluate product compatibility and suitability
Communicate with you about your request or interest
Improve website performance and user experience
Support marketing and advertising efforts
Comply with legal and regulatory requirements

We do not sell your personal information.

Analytics and Advertising

We may use third-party tools to better understand website traffic and support marketing efforts, including:

Google Analytics to analyze site usage
Meta (Facebook) Pixel and Meta Conversions API to measure our ads. When you submit the fitment questionnaire or book a call, we send Meta a coded (hashed) version of your email and phone number so it can match the action to an ad. Meta can’t read them as plain text.
Our emails track opens and link clicks so we know which follow-ups are useful

These services may use cookies or similar technologies.

Cookies

Cookies are small data files stored on your device. We use cookies to:

Improve site functionality
Analyze traffic and usage patterns
Support marketing and advertising efforts

You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

Information Sharing

We may share personal information only:

With service providers who assist in operating our website and services
To comply with legal obligations
To protect the rights, property, or safety of Load Level Pro or others

All third-party partners are expected to handle information responsibly.

Service providers

We use these companies to run our business. Each handles your information only to provide its service to us:

Attio, where we keep customer and order records
MailerSend, which sends our emails
Cal.com, which books calls with us
Tally, which runs our fitment questionnaire
Quo, our phone and text service. Calls with us may be recorded and transcribed.
Stripe, which processes payments. We never see or store your full card number.
Google Workspace, for email and records
Make, which moves information between these tools
Slack, for internal alerts to our team

Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

Geographic Scope

Load Level Pro currently operates in Canada and the United States. Your information may be processed or stored in either country, depending on our service providers.

Your Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction or deletion of your information
Withdraw consent for future communications
Unsubscribe from our emails at any time with the link at the bottom of every email

To make a request, contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, you can contact us at:

Email: info@loadlevelpro.com

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.